AT&T Teases, Then Denies Me Tasty High Speed Service.

On Monday I was out on the AT&T web site looking to see if U-Verse was available in my neighborhood yet. Right now it stops two blocks away, and I keep hoping AT&T will bring that tasty fiber goodness to my street. Anyway, after filling out the form on their site to see what products were available to me, I got a message saying they couldn’t validate my address. (That’s kind of funny since they validate it every month with a paper cell phone bill) The site asked me if I wanted to fill out a verify my address form, so I said sure and sent them my info.

On Tuesday I got this reply from AT&T:

Welcome to AT&T

Dear Wade Johnston,

Thank you for your interest in AT&T U-verse. At this time, the following U-verse services are available at the address below:

  • AT&T U-verse High Speed Internet, with speeds up to 18M.
Your service address is: XXXX XXXXX
APT# OR SUITE
KANSAS CITY
KS
66103

You may place your order at att.com for AT&T U-verse High Speed Internet service. If you need help with your order you may call 1-888-697-7202. Thank you for giving us the opportunity to serve you!
Looks promising right? Not so fast. I was so excited that I clicked the link from the email, opened the AT&T site, looked at all that U-Verse juiciness and tried to decide Elite, or the next tier down. I didn’t pull the trigger, and when I went back today I was told that U-Verse is Not available at my address after all. At first I was stumped and then I chalked it up to bad site design, or a data base error on AT&T’s end. Being the resourceful guy that I am, I called the 1-888 number listed in the email.

After a brief hold I was connected to a chipper young lady named Sophia, who apologized for the problem online and offered to help. She took my address, put me on hold and went to look up where I lived in the massive AT&T  system. After a few minutes she came back and told me that No Services are available at my address. She asked me to read the email to her, and after she apologized  again for AT&T’s big tease, and then said let me check one more place. (like they have this stuff in a closet somewhere) After a few more minutes she came back and said nope you are out of luck.  So I asked her if I fill out another verify my address form, get a link to the site and it does go through, should I buy the service? she said no, that you aren’t really buying online, you are just requesting, and that an AT&T employee would complete the order. She told me I would probably get another email telling me that no service was available a couple of days later.

What a cluster. AT&T is in every neighborhood surrounding us, but won’t come two blocks down the road to hook us up. The website lies, the email system lies, and I am still left dealing with Time Warner Cable suck ass internet service. I know Google is bringing high-speed fiber to KCK. I know I’ll have it in about a year, but man I was excited. I really thought I was gonna get 8+ megabit download speeds for less money than I pay Time Warner now.

AT&T if you are listening, would you please bring U-Verse to my street. I know 10 Time Warner customers that would jump to your service in a heart beat if you did.