As more and more companies try to invent ways of being a more relevant brand experience for their customer base, many are looking to lifestyle branding as a solution. 10 years ago Delta Airlines would have leveraged itself as a “services” brand highlighting things like the least amount of delays, on time record, more cities than any other airline, etc. With the launch of the new iPad Fly Delta app, it seems fairly apparent they want to be seen as a lifestyle brand by connecting with you, the savvy travel before, during, and after your trip.
The new app not only helps you book your flight and check in, it also makes suggestions for entertainment, dining, and shopping. It connects all of the top social networks and makes intelligent recommendations for you based on your posts, checkins, and what your friends are saying and doing. The app itself looks pretty good, although I’m not sure it will change that many peoples brand perception of Delta.
One big question is, how do you use it on the flight if your plane doesn’t have WiFi?