When I wrote this post over a year ago, I was a Google Fiber user. Since then I have moved and spent the last 18 months with Consolidated Communications (Surewest). I have no idea if Google fixed or implemented any of the items listed below. I’m sure they have, Google is a smart company and listens to their customers.
I also want to say that in the last 20 plus years I have used Time Warner, and AT&T for cable and internet service. Yesterday, I signed back up for Google Fiber after it became available in my area. Yes I am going back to Google because it is simply that much better. I say this as someone that works from home, needs the speed and dependability that I had with Google Fiber before. Sorry, Time Warner, AT&T, and Surewest, your products, customer service, bandwidth, and consistent up-time fail compared to Google Fiber.
Consolidated Communications (Surewest) is every bit as bad as Time Warner in terms of speed and service going out. I have lost my internet service a half dozen times in the last year during work hours and have had to go to Starbucks or the Library to continue doing my job. So, when you read what is posted below, remember Google Fiber is still better than any of the alternatives out there.
Back around the first of December I finally got my Google Fiber. Having been a solid user of both the TV and internet service for the last 90 plus days, I have to say it’s pretty damn great. I also have to say if it went away, I’d never go back to Time Warner Cable. Google Fiber isn’t perfect, but it blows TWC out of the water. All in all I like the service. There are however a few things I’d like to see Google fix, add, or improve as they continue to roll out and update the service.
Google, if you are listening, this the top ten list of what I would like.
- The Tablet that Google gives is called a “Super Remote” and for the most part it is. What it needs though is a volume control for the TV, and the ability to turn the TV on and off.
- When you fast forward or rewind, playback needs to jump a couple of seconds in either direction. You know so when you stop, it attempts to override your slow reflexes and jumps back to the point you want to stop at, not the place your slow finger led you too.
- While the TV browser is solid, and much better than anything TWC has, Google should take a page from the Logitech playbook and look at how the Logitech Review implemented their UI/UX for browsing and search for shows. The Review showed the promise of what “Google TV” could be.
- I want the ability to install apps on the set-top box. Yes I really do. I want to be able to install things like Amazon Prime and then watch the content on my TV. No I do not want to buy Chrome Cast. I want a native feature that lets me install apps. Once again, Google needs to look at the Logitech Review.
- If I can’t install apps, then maybe Google could add Chrome to the current app list that is on the set-top box. Things like Amazon Prime work just fine via Chrome.
- I want to hide all the channels I never watch. Maybe you can already do this and I simply don’t know how. If that is the case, Google needs to make that feature easier to find.
- Playlists. I really want the option to create playlists of my favorite channels. If this is the future of TV, then this is a must have.
- 802.11 AC. I have a super fast fiber connection. I’d like a WiFi connection to match. The 802.11n is great, but I want to take full advantage of AC on all my AC equipped devices.
- AMC. I know this is a tough one, but the premier of Mad Men is coming and I miss watching it and recording it to my DVR.
- Fix your DVR smart recordings. I’m not sure what is up, but there are a bunch of TV shows I have set to record only first run episodes. For some reason it records re-runs as well. I have a feeling this is because of the way the station tags the broadcast metadata but I’m not sure. Either way it would be nice if this stopped happening.
All in all I really can’t complain about the Google Fiber experience so far. Like I said before it blows away what I had with Time Warner Cable. The fiber connection is fast as hell, especially when you are hard wired to the fiber box. Apps like Netflix are instant on with no buffering, frame drops, or picture degradation due to poor bandwidth. The Google Fiber experience has so far been great, from install to billing, to customer service. They just need to improve a few things, which I’m sure they will as they move forward.