Adobe Creative Cloud

Adobe’s Software Development Teams Need To Get a Clue.

adobeYesterday I finally broke down and installed all of the software upgrades that Adobe’s Creative Cloud had been pushing on me since they were announced at Adobe Max. While the process of running the upgrades wasn’t painful (at first) it was time-consuming (and still is). So let’s get to this. If you haven’t upgraded yet, be prepared to spend a boat load of time being involved with this process. Not because the initial upgrade will eat your day, but because the aftermath will. Why? because the Adobe software engineering team failed to take into account that an upgrade involves more than just their base software. It involves all the third-party plugins, presets scripts, and additional add-ons that most of use to extend Adobe’s software and make it more functional.

The new upgrade installs completely new versions of the Creative Cloud suite. That’s right it doesn’t actually upgrade your existing software base, it installs a brand new version of each piece of software you use. Adobe, this is an engineering fail and let me explain why. By installing a new version of the software as opposed to overwriting the existing software you force me to spend hours downloading and reinstalling hundreds of third-party add-ons across 14 applications that were upgraded in a single move. Now I know I am probably an exception to the rule since I use more than the average Joe when it comes to your software suite, but even for people only using, let’s say Photoshop, Illustrator, and InDesign, this sucks. For instance, I have to now download and reinstall just for Photoshop the Nik plugin pack, Topaz Denoise, Natural HDR, Luminosity mask scripts, all of the actions I had created for previous versions, and a handful of other plugins and scripts. For After Effects it’s even worse I have to download and reinstall the entire Red Giant suite, (Particular, Light Factory, Composite Wizard, Holomatrix, Warp, Text Anarchy, Plane Space, Lux, Shine, Starglow, 3D Stroke, Sound Keys, Mir, Tow, Form, Looks, Colorista, Primatte, and about 8 more), not to mention scripts like Ease and Wizz and about 10 others.

This is a giant time suck, and time is money.

Adobe is the 800-pound gorilla when it comes to creative software. If you are a graphic designer, photographer, illustrator, filmmaker, typographer, sound designer, videographer, or artist you probably use at least one Adobe product if not components from the entire suite, and you are probably using Adobe’s Creative Cloud to stay current. Like many of you, I have a love-hate relationship with the Creative Cloud. I love that it keeps me up to date. I hate that every time there is a major upgrade I have to go through this bullshit. I get that Adobe moved to the Creative Cloud set up to combat software piracy, and control versioning across a large distribution base. What I don’t get is why after 3 or 4 years of pushing everyone to use the Creative Cloud, no one at Adobe has figured out that their upgrade process truly sucks. It’s broken. The user experience after making the upgrade is pure crap. It’s a gigantic time suck, and it could be avoided. The thing is, when you are the only game in town, you don’t have to make things right for your customer base

The thing is, when you are the only game in town, you don’t have to make things right for your customer base. You just keep doing what you are doing, because the chances of being dethroned after 30 years is pretty small. Adobe if you are listening, and I doubt you are, I am going to spend the better part of a day completing the upgrade to CC 2017, because your software engineering team didn’t feel that it was important enough to create an actual “Upgrade” as opposed to a complete new install. A new install that left legacy versions of 10 applications sitting on my hard drive wasting space, and is forcing me to track down essential tools I need to complete my workflow and reinstall them.

I know there are alternative tool sets available, but like so many I have bought into the Adobe workflow, and have spent decades learning to use these tools to master my craft. For lack of a better term, Adobe has me by the balls, and they know I am too invested to give them up. Consequently, it feels as though they have stopped giving a damn about the total user experience which involves maintenance like upgrades, but hey they added some new features to Photoshop I’ll probably never use.

I wonder if I can send them a bill for the time I’ll spend installing everything else I need to make the current updates fully functional with my workflow?

 

UPDATE: Like pouring salt in an open wound, if you are a Mac user, all of the applications in your Dock no longer work so you get to spend additional time removing all of them and adding the new application updates back in.

dock

Advertisements

Adobe Creative Cloud Exclusives for Photoshop CS6 Extended/

Untitled-1

Yesterday Adobe announced a host of new features for Photoshop CS6, and Creative Cloud users. Actually these new features are available only for Creative Cloud members, but you can still get a look at what they are here even if you don’t use the service.

Making feature specific updates for Creative Cloud members is nothing new. Adobe has been doing this for about a year now, and the fact is, this is Adobe’s plan of attack. More and more features will only be made available to people that have signed up for, pay for, and use Creative Cloud.

The Photoshop update features 12 new items that really look pretty tasty, but at a $50.00 a month membership fee you’ll need to ask yourself if they are really worth an additional $600.00 a year beyond the price of Photoshop, and or your upgrade cost.

The new features for Photoshop CS6 Creative Cloud Members include:

  1. Smart Object support for Blur Gallery

  2. Smart Object support for Liquify
  3. Conditional Actions
  4. Pen tool enhancement
  5. CSS export for faster web design
  6. Import color from web files
  7. Improved 3D effect
  8. HiDPI and Retina display support
  9. New and reengineered design tools
  10. New reflections and draggable shadows
  11.  Erodible brushes
  12. Content-Aware Patch

 

Moving Photoshop Design Features to the Cloud.

A little over a year ago at the Adobe Max conference in Los Angeles Adobe announced their new Creative Cloud service to the world. At the time it really seemed like another cloud based storage solution, but as it has rolled out Adobe’s Creative Cloud has begun to show what it is really about. Creative Cloud is Adobe’s vehicle to move all of us to a subscription based model for software.

On December 5th at 12:00 Central Standard Time, Adobe will host a live streaming event where Jeffrey Veen, the Vice President of Products at Adobe, will demo new Photoshop features that will be available to Creative Cloud members only. This is not a new strategy. Adobe has already done this with other core products (Illustrator, Dreamweaver and Acrobat) where there hav been Creative Cloud only upgrades.

The Creative Now Live event will showcase the upcoming team version of Creative Cloud, and a how to “explore ways to take your design skills from print to online and mobile.” This will be followed by presentations by Photoshop master Scott Kelby talking about hidden gems in Photoshop CS6, and Justin Weyers talking about “A Liars Autobiography: The Untrue Story of Monty Python’s Graham Chapman”.

So why should you watch the event and what does it mean to you the Adobe software user? You should watch because this event shows Adobe’s plan to move its user base to a subscription model.  A model that provides access to an extended range of creative tools for a flat monthly rate. This effects you the designer, because in the long term you will probably lease your software from Adobe.

If you are still on the fence about Adobe’s Creative Cloud, you can still get a special upgrade price to join. It’s 30 bucks a month which will cost you 360.00 a year.