High Speed Internet

AT&T Teases, Then Denies Me Tasty High Speed Service.

On Monday I was out on the AT&T web site looking to see if U-Verse was available in my neighborhood yet. Right now it stops two blocks away, and I keep hoping AT&T will bring that tasty fiber goodness to my street. Anyway, after filling out the form on their site to see what products were available to me, I got a message saying they couldn’t validate my address. (That’s kind of funny since they validate it every month with a paper cell phone bill) The site asked me if I wanted to fill out a verify my address form, so I said sure and sent them my info.

On Tuesday I got this reply from AT&T:

Welcome to AT&T

Dear Wade Johnston,

Thank you for your interest in AT&T U-verse. At this time, the following U-verse services are available at the address below:

  • AT&T U-verse High Speed Internet, with speeds up to 18M.
Your service address is: XXXX XXXXX
APT# OR SUITE
KANSAS CITY
KS
66103

You may place your order at att.com for AT&T U-verse High Speed Internet service. If you need help with your order you may call 1-888-697-7202. Thank you for giving us the opportunity to serve you!
Looks promising right? Not so fast. I was so excited that I clicked the link from the email, opened the AT&T site, looked at all that U-Verse juiciness and tried to decide Elite, or the next tier down. I didn’t pull the trigger, and when I went back today I was told that U-Verse is Not available at my address after all. At first I was stumped and then I chalked it up to bad site design, or a data base error on AT&T’s end. Being the resourceful guy that I am, I called the 1-888 number listed in the email.

After a brief hold I was connected to a chipper young lady named Sophia, who apologized for the problem online and offered to help. She took my address, put me on hold and went to look up where I lived in the massive AT&T  system. After a few minutes she came back and told me that No Services are available at my address. She asked me to read the email to her, and after she apologized  again for AT&T’s big tease, and then said let me check one more place. (like they have this stuff in a closet somewhere) After a few more minutes she came back and said nope you are out of luck.  So I asked her if I fill out another verify my address form, get a link to the site and it does go through, should I buy the service? she said no, that you aren’t really buying online, you are just requesting, and that an AT&T employee would complete the order. She told me I would probably get another email telling me that no service was available a couple of days later.

What a cluster. AT&T is in every neighborhood surrounding us, but won’t come two blocks down the road to hook us up. The website lies, the email system lies, and I am still left dealing with Time Warner Cable suck ass internet service. I know Google is bringing high-speed fiber to KCK. I know I’ll have it in about a year, but man I was excited. I really thought I was gonna get 8+ megabit download speeds for less money than I pay Time Warner now.

AT&T if you are listening, would you please bring U-Verse to my street. I know 10 Time Warner customers that would jump to your service in a heart beat if you did.

Google Brings Gigabit Fiber to Kansas City Kansas!

OK, I am a little blown away by the announcement that Google is bringing gigabit fiber to Kansas City, Kansas. Actually I am ecstatic. This is a huge development for KCK. The fact that Google is going to roll out and test its high-speed gigabit fiber network here is huge, and the fact that they are going to provide it to everyone that lives in the city is outstanding.

We beat out over 1000 cities across the country to get this, and what it came down to was the city government, and the board of utilities.

“The wonderful diversity of our community, neighborhoods and industry make Kansas City, Kansas., a microcosm for the rest of the country. When you combine these assets with our well-established track record of development partnerships, we feel Kansas City, Kansas., is the perfect location for Google to launch its fiber project.”

Mayor/CEO of the Unified Government Joe Reardon.

Google plans to offer the service to KCK residents beginning in 2012, and will  be providing free access to schools and city facilities as the fiber network is deployed. There is no word on the pricing structure for residents yet, and frankly I don’t care. If it costs 100 bucks a month for gigabit internet access, as long as I never have to utter the words Time Warner Cable again.

According to Google, they will provide a 1 gigabit per second fiber straight to homes and businesses at a competitive price. That connection speed is up to be 100 times faster than almost all broadband connections connections.and about 100,000 times faster than Road Runner on a good day. One of Google’s goals is to improve Internet access by observing how communities transition from traditional broadband to ultra high-speed fiber optic connections. And Kansas City, Kansas is an ideal location to do just that.

“This project represents the future of how we connect to the Web, and we want it to start in Kansas City. It is a real honor for Google to be here, and we will work hard to deliver a service that will delight and empower this community to lead the nation forward in broadband.”

Milo Medin, vice president for Access Services at Google.