I came across this video on YouTube today and was blown away by the figures at the end of it. This is a great example of integrating an online shopping experience with a traditional bricks and mortar brand.
Tesco, the second largest supermarket chain in South Korea wanted to move to the number one slot without adding any additional stores. Knowing that the Koreans are the 2nd most hard-working country in the world and where grocery shopping once a week is a dreaded task.
Cheil in Seoul, Korea. Tesco did two things, they changed their name to the much more inviting “Homeplus”, and developed a life like shopping experience for busy commuters with virtual stores located in areas like subway terminals. The result was a much more convenient way to shop for busy people, always on the go. The virtual stores blend a mobile based shopping experience into people’s everyday lives at common locations.
The virtual store displays are exactly the same as actual stores using life sized images designed to mirror the familiar setting of the Homeplus store itself.The one thing that was added to the images, were QR codes for each product on the shelf. Users simply scanned a QR code with their phone, and the product automatically loads to their online shopping cart. When the online purchase is complete the products are then boxed and delivered to the customer’s door the same day.
In the four months that followed after this campaign launched in November of 2010, online sales increased dramatically with 10,287 consumers visited the online Homeplus mall using smartphones. The number of new registered members rose by 76%, and on-line sales increased 130%. Currently, Homeplus has become No.1 in online market and is a very close 2nd offline.