I am writing this post on my iPhone because my 3G signal is better than my internet connection through Time Warner Cable. This is the kind of thing that makes me insane, and makes me say I can’t wait until Google brings Fiber to KCK and I have an option to get a better internet connection, and hopefully dump Time Warner for good.
Right now, my internet connection is throttled by Time Warner to 768k downstream, and 128k up. Not ultra fast, but not great either. My issue is that with real world use, I average about 128k down and 56k up. That my friends sucks. We are talking the equivalent of dial-up speeds here, and the real kicker is Time Warner Cable tech support doesn’t believe me.
For the last three weeks I have talked to, Tweeted with, emailed, and direct messaged Time Warner tech support. I have done everything they asked, and given them the abysmal results of my internet throughput both wired and via WiFi. Each time they come back with the same response, “Things look good on our end, the problem is your system.” Sorry this isn’t much of an answer. If you have followed my blog, you are probably aware of the horrible experience I had with Time Warner’s TV service. At one point it was so bad that an area field supervisor came to my house to determine what was wrong. The problem wasn’t with my home connection, or the coaxial cable in my house. The problem was with the Time Warner Hub, and the last mile from the Hub to the neighborhood. At the time the supervisor wouldn’t actually say it. He would allude to it, he would tell me I could say it, but he admitted, he couldn’t say it. None the less that was the problem, and the solution was a simple one. Time Warner needed to upgrade the Hub to accommodate the volume of traffic that was using Roadrunner during peak hours.
I have no idea if the Hub was ever upgraded. I do know that between the hours of 7 and 9 in the morning, and between 5 and 10 in the evening, my internet connection, as well as all of my neighbors is pathetic. It is essentially dial-up speed.
What I do know is this. The impending Google Fiber Network for Kansas City, Kansas has been the talk of every person on my block for the last week. The idea of getting reliable service at a fair price has everyone excited. For the last two years, we ave all been clamoring for AT&T Uverse, but we aren’t scheduled to get it for another 18 months, so the Google initiative has all of us jumping for joy.
I have no idea what the pricing structure will be, or who the host carrier will be. I hope to hell it isn’t Time Warner. If it is, I know they will attempt to price gouge me, throttle my connection, and nickel and dime me for every thing they can tack an extra fee on. Google if you are listening, and I hope you are, please choose anyone but Time Warner Cable to partner with.
One final note. Time Warner’s tech support solution has repeatedly been that I need to upgrade my service, and buy more bandwidth. They refuse to send anyone out to look at the Hub for our neighborhood, check the last mile to our streets, or send a tech to my house to help determine if the problem is something that Time Warner can’t detect from a remote location.